Return Policy

If you have any questions regarding shopping or other inquiries, contact Customer Service Desk or Facebook.

 

customer service: Office day 15:00-22:00

*It may take some time to reply.

 

·       Threads (you can cut threads from stitched garments by yourself)

·       Pockets are sewn shut (you can remove the stitching yourself after buying it)

·       Wrinkles from clothes (can be removed by laundry)

·       Odor in textiles (can be removed by laundry)

As noted above, are not DEFECTIVE items.

 

·       International Product return

 

1. Contacting us from online store or Facebook

2. Return items

3. Get your refund


 

·       Learn how to return your item 

Choose from a variety of express delivery depending on your preference. 

for example : EMS , FEDEX , Post Office 


Address: 1F., No. 444, Sec. 4, Ren'ai Rd., Xinyi Dist., Taipei City 110, Taiwan

Phone number: +886 0934262311

Recipient: TRAN ellen lin

 

·       Returns Policy

 

All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached.

Please make sure that no damage, stain or odor on the products.

TRAN reserves the right to make the final decision on all returns cases.

 

·       Process

 

Return request should be arranged with us via email within 3 days after you have received the order.

Simply return the item to us in its original unused condition within 4 days.

Further instructions including recipient's name and preferred logistics companies will be given via email.

Once we receive the returned products and determine that they satisfy return conditions, our customer service will arrange the refund and reply you.

TRAN reserve the rights to reject any refund / return request if we are not contacted via email within the 3 days period.

We will refund you within 3-15 days depending on your payment method.

 

Any Questions? Get in touch with us

15:00-22:00

 

Domestic Shipping (Taiwan Only)

Delivery Method

Convenience store pickup service

Standard Mail or Local Express

estimated delivery times

2 business days to deliver.

Order is shipped via SF Express or Chunghwa Post.

1-2 business days to deliver.

Delivery

We only ship orders Monday to Friday, and does not operate on public holidays. All orders placed during the weekend will be processed on the next working day.

 (Please allow extra time for orders to be processed during public holidays and promotional periods.)

Transaction Fees

NT$60

NT$100

Free Shipping

Free shipping on orders over NT$1000

Order Tracking

track your order under Orders when you log in. 

Remark

When shipment arrival at the convenience store within seven days, the receiver have to ready for an identity card to the designated convenience stores.

Except for accessories or T-shirts, orders are shipped via SF Express.



International Shipping


Hong Kong

Others

Delivery Method

SF Express

EMS

eBags

estimated delivery times

2 business days to deliver.

1-2 business days to deliver.

14-30 business days to deliver.

Delivery

We only ship orders Monday to Friday, and does not operate on public holidays. All orders placed during the weekend will be processed on the next working day.

 (Please allow extra time for orders to be processed during public holidays and promotional periods.)

Transaction Fees

NT$150

NT$450

NT$150

Free Shipping

Free shipping on orders over NT$1000

X

Free shipping on orders over NT$2500

Order Tracking

track your order under Orders when you log in. 

Remark

Please note if your delivery destination is S.F. Express Service Centers.

Extra transaction fees may be charged for remote sites.

Please allow extra time for orders to be processed during COVID-19.

Please allow extra time for orders to be processed during COVID-19.

Please allow extra time for orders to be processed during COVID-19.