Return Policy

If you have any questions regarding shopping or other inquiries, contact Customer Service Desk or Facebook.

customer service: Office day 15:00-22:00

*It may take some time to reply.

·       Threads (you can cut threads from stitched garments by yourself)

·       Pockets are sewn shut (you can remove the stitching yourself after buying it)

·       Wrinkles from clothes (can be removed by laundry)

·       Odor in textiles (can be removed by laundry)

As noted above, are not DEFECTIVE items.

·       International Product return

1. Contacting us from online store or Facebook

2. Return items

3. Get your refund

·       Learn how to return your item 

Choose from a variety of express delivery depending on your preference. 

for example : EMS , FEDEX , Post Office 

Address: 1F., No. 444, Sec. 4, Ren'ai Rd., Xinyi Dist., Taipei City 110, Taiwan

Phone number: +886 0934262311

Recipient: TRAN ellen lin

·       Returns Policy

All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached.

Please make sure that no damage, stain or odor on the products.

TRAN reserves the right to make the final decision on all returns cases.

·       Process

Return request should be arranged with us via email within 3 days after you have received the order.

Simply return the item to us in its original unused condition within 4 days.

Further instructions including recipient's name and preferred logistics companies will be given via email.

Once we receive the returned products and determine that they satisfy return conditions, our customer service will arrange the refund and reply you.

TRAN reserve the rights to reject any refund / return request if we are not contacted via email within the 3 days period.

We will refund you within 3-15 days depending on your payment method.

Any Questions? Get in touch with us

15:00-22:00

International Shipping